Refunds & Cancellations

This policy applies to every paid plan of the phone.systems service (Solo, Startup, Corporate, and Custom) and to any usage-based charges, top-up balances, professional services or one-off fees billed by Odygy.

phone.systems is a fully digital service. We do not ship any physical goods to our customers. All access to the platform, mobile and desktop apps, and provisioned phone numbers is delivered electronically as soon as the order is processed.

Because of this, no shipping fees, customs duties, return labels or delivery timelines apply.

• All prices on this website are listed in EUR (€) and are exclusive of VAT.
• VAT is added at the rate applicable in the country of the customer. EU customers with a valid VAT identification number are reverse-charged in line with Article 196 of the VAT Directive (2006/112/EC).
• Invoices are issued in EUR and comply with Romanian e-invoicing requirements. They are delivered electronically to the email address registered on the account.
• Where a customer requests billing in a different currency under a Custom contract, the conversion reference and any FX adjustment are stated on the order form.

Payments are processed by Mollie B.V., a regulated payment institution licensed by De Nederlandsche Bank. Card data is handled exclusively in their PCI-DSS-certified environment; Odygy never stores full card numbers.

The following payment methods are currently accepted:

• Visa
• Mastercard
• American Express
• SEPA Direct Debit
• Bank transfer
• Apple Pay
• Google Pay

Custom-plan customers may also pay by bank transfer on net-30 terms when this is agreed in the order form.

Subscription fees

Subscription fees are billed monthly in advance for monthly plans and annually in advance for annual plans. The first invoice is issued on the day the subscription is activated; renewal invoices are issued on each subsequent anniversary.

Usage-based fees

Usage charges (per-minute outbound voice, SMS, toll-free inbound, premium AI features) are billed monthly in arrears, calculated from the Call Detail Records of the previous calendar month.

Top-up balances

Customers may pre-fund a top-up balance to set a hard cap on outbound spend. Pre-paid balances are non-refundable in cash but remain usable on the account for 364 days from the date of purchase.

If you are a consumer resident in the European Union, EU Directive 2011/83/EU and Romanian OUG 34/2014 grant you a right of withdrawal of 14 calendar days from the conclusion of the contract, without giving any reason.

How to exercise the right

Send an unequivocal statement of withdrawal to support@odygy.com before the 14-day period expires. We will refund the amount paid, using the same payment method, within 14 days of receiving your request.

Loss of the right of withdrawal

By starting to use the Service before the end of the withdrawal period (for example by placing or receiving a call, sending an SMS or activating a phone number) you expressly request immediate performance of the contract and acknowledge that the right of withdrawal lapses for the portion of the service already supplied, in accordance with Article 16(m) of Directive 2011/83/EU.

Not applicable to business customers

The statutory right of withdrawal applies only to consumers acting outside their trade, business, craft or profession. Business customers are governed by the cancellation rules in the next section.

• Monthly subscriptions can be cancelled at any time from the admin console. Access continues until the end of the current paid month and is not renewed.
• Annual subscriptions can be cancelled at any time but are not refunded for the unused portion of the year, unless cancellation is due to a material breach of contract by Odygy.
• Custom plans follow the notice period stated in the order form (typically 30 to 90 days before the end of the term).
• Number portability requests must be initiated before cancellation; the receiving carrier is responsible for executing the port.

• Refunds for valid consumer-withdrawal requests are issued to the original payment method within 14 days.
• Refunds for technical failures attributable to Odygy that breach our published SLA are issued as service credits on the next invoice; cash refunds are available only where service credits are not feasible.
• Pre-paid top-up balances are non-refundable in cash but remain usable on the account until the expiry stated in section 5.
• Charges for usage that has already been delivered (placed calls, sent SMS, kept numbers) are non-refundable.
• Disputes about a specific invoice must be raised in writing within 30 days of the invoice date.

If you believe a charge is incorrect, please email support@odygy.com before initiating a chargeback with your bank or card issuer. In most cases we can resolve the issue within one business day. Initiating a chargeback for a charge that you authorised may result in additional fees and the suspension of your account pending resolution.

• We may suspend the Service immediately if we detect toll fraud, unauthorised reselling, or any other use that breaches our Acceptable Use policy.
• Past-due undisputed invoices accrue statutory interest at the rate published by the National Bank of Romania for commercial debts. The Service may be suspended after written notice and a reasonable cure period, and terminated thereafter.
• Costs incurred in collecting overdue amounts (recovery agents, legal fees within reasonable limits) may be charged back to the defaulting customer.

We may update this Refunds & Cancellations policy from time to time. Material changes are notified at least 30 days before they take effect, through the product and/or by email. The "last updated" date at the top of this page always reflects the current version.

For any question about billing, refunds or cancellations: